Home / Privacy Policy

Privacy Policy

September 25, 2023

1. Introduction

Welcome to OKO Labs, Inc. d/b/a WriterGenie. We value your trust in us, and this Privacy Policy is designed to help you understand how we handle and protect your personal information. This document outlines the types of information we collect, how we use it, and your choices regarding your data. You consent to the practices described in this policy by accessing or using our services.


2. Definitions

Service: Refers to the services provided by WriterGenie, including our website, mobile applications, and any other platform through which you access our offerings. Personal Data: Refers to any information relating to an identified or identifiable individual. This could include identifiers such as name, location data, online identifier, or other factors specific to that person’s physical, physiological, genetic, mental, economic, cultural, or social identity.


Usage Data: Refers to automatically collected data, either generated by the use of the Service or from the Service infrastructure itself. This could include information like the duration of a page visit, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.


Cookies: Small pieces of data stored on your device (computer or mobile device) that our site uses to remember information about you.


Data Controller: Refers to WriterGenie, the entity responsible for determining the purposes and means of processing personal data.


Data Processor: Refers to any natural or legal person who processes the data on behalf of the Data Controller, including third-party companies we may use to facilitate our Service.


Data Subject: Refers to any living individual subject of Personal Data.

User: Refers to the individual using our Service, who may also be the Data Subject.


3. Information Collection and Use

At WriterGenie, we collect various information to provide and enhance our Service for you. This information allows us to understand your needs better, improve our offerings, and provide personalized experiences.


Personal Data: When you register or interact with our Service, we may ask you to provide certain personally identifiable information. This includes but is not limited to, your email address, first name, last name, phone number, and address. We use this information to contact you, provide services, and enhance your user experience.


Usage Data: We automatically collect data about your interaction with our Service. This data helps us understand user behavior, identify potential areas of improvement, and optimize our Service for a better user experience.


Cookies: We use cookies to store and retrieve information on your browser. This helps us provide a more personalized experience, remember your preferences, and improve site functionality. Data Collection from Third-Party Sources: We may also collect data from third-party sources, such as social media platforms or other online services, to enhance user understanding and improve our services. This data will be treated with the same level of security and confidentiality as all other user data.


Data Minimization: We adhere to the principle of data minimization, ensuring that we only collect data that is necessary to provide our services. Automated Decision-Making and AI: Our AI-assisted tool may use automated decision-making processes. Users have the right to understand the logic behind these decisions and can challenge or opt out of decisions based solely on automated processing.


Cookie Policy: We use different types of cookies, including functional, analytical, and advertising cookies. Users can manage or opt out of cookies by adjusting their browser settings. For a detailed explanation of the cookies we use and their purposes, please refer to our dedicated Cookie Policy.


Data Protection Officer: We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. For any inquiries, you can contact our DPO at dpo@writergenie.io.


4. Use of Data

The information we collect serves various purposes:


Service Provision: To provide, maintain, and improve our Service, ensuring that features function correctly and optimizing the overall user experience.


Communication: To notify you about changes to our Service, provide customer support, or send you alerts or notifications.


Personalization: To understand your preferences and tailor our Service accordingly, providing a more personalized experience.


Analysis: To monitor and analyze the usage of our Service, helping us identify areas for improvement and ensure the security and integrity of our Service.
Marketing and Promotions: To provide you with news, special offers, and general information about other services we offer similar to those you have already purchased or inquired about.


Opt-out Options: If you wish to opt out of data collection for marketing communications or analytics, you can contact us at support@writergenie.io.


5. Retention of Data

We understand the importance of protecting your data. We retain your Personal Data only for as long as necessary for the purposes in this Privacy Policy. This means we keep your information for as long as you have an account with us or as long as needed to provide you with our services. We also retain and use your data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. On the other hand, usage Data is generally retained for a shorter period, except when it is used to enhance the security or functionality of our Service or when we are legally obligated to retain it for longer periods.


6. Transfer of Data

Your trust is important to us, and we strive to ensure the security and confidentiality of your data. However, while providing our Service, we may need to transfer your Personal Data information to computers outside your state, province, country, or other governmental jurisdiction. This transfer might be necessary to efficiently deliver our services, storage, or other operational needs.


Please note that the data protection laws of these regions might differ from those in your jurisdiction. By using our Service, you consent to such transfers. We take all reasonable steps to ensure that your data is treated securely and by this Privacy Policy.


7. Disclosure of Data

We value your privacy and only share your data under specific circumstances:
Legal Requirements: We may disclose your Personal Data if we believe it’s necessary to:

  • Comply with a legal obligation or court order.
  • Protect and defend our rights or property.
  • Prevent or investigate possible wrongdoing related to our Service.
  • Protect the personal safety of our users or the public.
  • Business Transactions: If WriterGenie is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
    Other Purposes: With your consent, we may disclose your data for other purposes not listed here.

8. Security of Data

The protection and security of your data are paramount to us at OKO Labs, Inc. d/b/a WriterGenie. We understand the importance of safeguarding your personal information and have implemented various security measures to ensure its safety.

Authentication: We partner with Microsoft Azure for authentication purposes. This advanced authentication system ensures that your login credentials and personal data remain secure. Microsoft Azure provides robust security features, including multi-factor authentication and end-to-end encryption, to protect your data from unauthorized access.

Encryption: All data transmitted to and from our Service is encrypted using secure socket layer technology (SSL/TLS). This means that your data, including personal and payment information, is encrypted when it travels over the Internet, protecting it from potential eavesdroppers. Monitoring and Logging: We utilize tools like Google Analytics and LogRocket to monitor user
interactions with our Service. These tools help us identify and address potential security threats by logging sessions and tracking user behavior. LogRocket, in particular, allows us to replay sessions to understand any issues or anomalies that users might experience, ensuring we can address them promptly.

Data Storage: With state-of-the-art security measures, all user data is stored in secure data centers. Regular backups ensure data integrity and availability.

Regular Audits: We conduct regular security audits and assessments to identify and rectify any vulnerabilities. This proactive approach ensures that our security measures remain up-to-date with the latest threats.


Employee Training: Our employees undergo regular training on data protection and security best practices. They are educated about the importance of maintaining the confidentiality of user data and the protocols to follow in the event of a security breach.


Data Breach Notification: In the event of a data breach that compromises your personal data, we will notify affected users within 72 hours of becoming aware of the breach, detailing the nature of the breach, the data affected, and the measures taken to rectify the breach.


9. Your Data Protection Rights

As a user of our Service, you have various rights concerning your personal data:


Access: You have the right to request copies of your personal data that we hold.


Rectification: If you believe any information we hold about you needs to be updated, updated, or completed, you can request its correction.


Erasure: You can request that we delete your personal data under certain conditions.


Restriction: You can request that we restrict the processing of your personal data under specific circumstances.


Portability: You have the right to request the transfer of your personal data to another organization or directly to you.


Objection: You can object to our processing of your personal data under certain conditions.


User Consent: We seek explicit consent before collecting and processing your data, especially for users from regions with strict data protection regulations. You have the right to withdraw this consent at any time.


Rights of Non-US Residents: For residents of the European Union, in compliance with the General Data Protection Regulation (GDPR), you have additional rights, including the right to object to our use of your data, the right to access your data, and the right to ensure your data is accurate and up-to-date. For California residents, in compliance with the California Consumer Privacy Act (CCPA), you have the right to know what personal information is collected, used, shared, or sold.


Consent Withdrawal: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. Children’s Policy: Our Services are not intended for use by children under the age of 18. We
do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. To exercise any of these rights, please contact us at support@writergenie.io.


10. Service Providers

We employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Authentication: We use Microsoft Azure for authentication purposes, ensuring our users a secure and seamless login experience.


Analytics: We use Google Analytics to monitor and analyze the use of our Service, helping us understand user behavior and optimize our offerings.


Session Logging: We utilize LogRocket for session logging, which helps us understand user interactions with our Service and identify potential areas for improvement.


Third-party Sharing: We do not share your data with third parties for reasons other than service provision unless explicitly stated or with your consent. We do not sell, rent, or trade your personal data.


11. Data Security

The security of your data is of utmost importance to us. We employ various security measures, including encryption and authentication tools, to protect and maintain your information’s security, integrity, and availability. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot
guarantee its security.


12. International Data Transfers

While we are a Florida-based corporation in the USA, the global nature of the Internet means your data may be processed in any country, including countries outside the European Economic Area, where data protection laws might differ from those in your country. However, we have taken steps to ensure that your personal data remains protected to the standards described in this policy.


13. Links to Other Sites

Our Service may contain links to other sites not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review every site’s privacy policy. We have no control over and assume no responsibility for any third-party sites or services’ content, privacy policies, or practices.

External Links: While we provide links to third-party websites, we are not responsible for their content or privacy practices. We encourage users to review the privacy policies of these external sites.


15. Changes to This Privacy Policy

We may update our Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. Changes to this Privacy Policy are effective when posted on this page. We encourage you to review our Privacy Policy periodically to stay informed. We value user feedback on our privacy practices. Users can provide feedback or ask questions about our data handling practices by contacting us at feedback@writergenie.io.


16. Venue and Jurisdiction

Any disputes arising out of or related to this Privacy Policy and our Service will be governed by the laws of Florida, USA, without regard to its conflict of laws rules. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in Florida, and you hereby submit to the personal jurisdiction of such courts.